Partner Handbook

Support offerings and resources.

We trust this Partner Support Handbook helps you navigate our partner program and support offerings with ease. Thank you for your partnership, and we look forward to working together to achieve mutual success. If you have any questions or need assistance, please don't hesitate to reach out to our Partner Support team.

  
Chapter 1

Introduction to Partner Support

At eyko, Inc., we understand the importance of providing our partners with comprehensive support to help you grow your business, close deals, and deliver the best possible experience for your customers. Our Partner Support team is dedicated to ensuring that you have access to the tools, resources, and assistance you need to succeed.

  
Chapter 2

Partner Support Channels

To make it easy for you to get the help you need, we offer several support channels:

  • Partner Portal: Access our online Partner Portal, where you can find resources, submit deal registrations, and manage your account.
  • Email Support: Contact our Partner Support team via email at Partners@eyko.io.
  • Live Chat: Chat with a Partner Support representative through the eyko chat widget during business hours.
  
Chapter 3

Deal Registration and Management

Our deal registration process is designed to protect your investment in sales opportunities and provide you with the support you need to close deals. To register a deal, send an email to your partner representative with the prospect’s company name, key contact information, opportunity size, decision timeline, and use case. Once your registration is approved, you'll receive a confirmation email and additional support resources to help you close the deal.

  
Chapter 4

Sales and Marketing Resources

We provide a range of sales and marketing resources in the eyko partner portal to help you effectively promote our products and services, including:

  • Product collateral and sales sheets
  • Marketing materials and templates
  • Co-branded materials
  • Webinars and presentations
  • Case studies and testimonials
  
Chapter 5

Training and Certification

To help you develop the knowledge and skills needed to sell our products and services effectively, we offer various training and certification programs. These may include:

  • Online training courses
  • Instructor-led workshops
  • Certification exams
  
Chapter 6

Technical Support

Our technical support team is available to assist you and your customers with product-related issues, including installation, configuration, and troubleshooting. You can contact our technical support team through the Partner Portal, email, or live chat.

  
Chapter 7

Billing and Payments

For any questions or concerns related to billing and payments, you can reach out to our Partner Support team. They will help you navigate the billing process and ensure you receive timely and accurate commission payments.

  
Chapter 8

Partner Portal and Account Management

Our Partner Portal is your one-stop-shop for accessing sales, enablement, and marketing materials. If you need assistance with your account or have questions about the Partner Portal, our Partner Support team is here to help.

  
Chapter 9

Frequently Asked Questions

We've compiled a list of frequently asked questions to help you find quick answers to common inquiries. You can access this FAQ section in the Partner Portal or contact our Partner Support team for further assistance.